newsletter - sends test mail but not to subscribers

macangelo · Post by **macangelo** » Tue 16. Aug 2005, 19:13

Hi,

I have an 1.2.3 installation with some hundred newsletter subscribers. When I send a test to my email-address everything works fine. When I try to send it to the subscriber's list nothing happens. (Nothing gets sent and no dotted line moves across the window...)

Any ideas? (this installation was recently updated from 1.1.x to 1.2.3

Thanks a lot

Macangelo

pico · Post by **pico** » Tue 16. Aug 2005, 21:36

Hi

first I would prefer to Update to 1.2.5 first - there are less Bug's in

have you done all Database-Upgrades - Step-by-Step ?

don't use the 'old' conf.inc.php - there are some new Parameters in the 'new' one

Compare the Mailsettings with the 'old' conf.inc.php

I have no Probs with 1.2.5DEV as far as I see.

StudioZ · Post by **StudioZ** » Mon 5. Sep 2005, 21:59

Hi Macangelo

The problem I noticed (using 1.2.5) is this:
From my PC: with:
FireFox: YES: I can send to subscribers
Internet Explorer: NO: I can't send to subscribers

From my Mac OSX: with:
FireFox: NO: I can't send to subscribers
Internet Explorer: not tested
Netscape: NO: I can't send to subscribers

The problem I have presently is:
Most of my customers are sadly using IE.
Most of them (agencies employees) don't know how to install FireFox.
IE is being forced on them.

Apollo2000 · Post by **Apollo2000** » Tue 6. Sep 2005, 09:45

I´m using 1.25 DEV and discovered this problem:

To send a newsletter directly to subscribers fails.
For me it just works this way (tested with Firefox):
1st send newsletter to an test mail adress. Then click on cancel, remove the adress in the test adress field and click on "send" again.
Then the newsletter is sent to all subscribers without any problems.

Post by **flip-flop** » Tue 6. Sep 2005, 10:36

1.2.3DEV 1.2.5CVS
Hi,

same problem.

When I send a test to my email-address everything works fine. When I try to send it to the subscriber's list nothing happens. (Nothing gets sent and no dotted line moves across the window...)

Same workaround.

For me it just works this way (tested with Firefox):
1st send newsletter to an test mail adress. Then click on cancel, remove the adress in the test adress field and click on "send" again.
Then the newsletter is sent to all subscribers without any problems.

And it works like a short timechannel for sending e-mail, opening by a manual push.

Is this a bug, or a feature?

I will test it by another provider.

Knut

StudioZ · Post by **StudioZ** » Tue 6. Sep 2005, 15:44

I have been able to reproduce this:

Apollo2000 wrote:I´m using 1.25 DEV and discovered this problem:

To send a newsletter directly to subscribers fails.
For me it just works this way (tested with Firefox):
1st send newsletter to an test mail adress. Then click on cancel, remove the adress in the test adress field and click on "send" again.
Then the newsletter is sent to all subscribers without any problems.

Appolo2000's procedure to send newsletter is working for me where it was not working before.

Thanks for the hint Appolo2000

splette · Post by **splette** » Thu 16. Mar 2006, 17:26

Hi,
I can't send newsletters, too. When I read this thread I was hoping this would solve my problem but it doesn't.
I can send the newsletter to the test email - but not to the subscribers. I don't get an error message, too. It just gets stuck...

Any ideas what else might be the problem?

I am using V 1.25 DEV and tried different browsers.

Thanks,
Thomas

StudioZ · Post by **StudioZ** » Thu 16. Mar 2006, 20:04

splette wrote:Hi,
I can't send newsletters, too. When I read this thread I was hoping this would solve my problem but it doesn't.
I can send the newsletter to the test email - but not to the subscribers. I don't get an error message, too. It just gets stuck...

Any ideas what else might be the problem?

I am using V 1.25 DEV and tried different browsers.

Thanks,
Thomas

Hi Splette,
The only thing I would see is...
are you sure you have validated subscribers?

Validated :

Not validated:

splette · Post by **splette** » Thu 16. Mar 2006, 20:29

ahh! This icon is supposed to be green?

I didn't know validation is enabled by default. But that explains everything, I guess

Thanks a lot, Studio!

Thomas